Buyers

Do you accept refunds?
We accept refunds if a purchased item is not as described or is faulty. To submit a refund request, please contact support and specify exactly what is wrong with the product. If the product is faulty or not as described, we will issue a refund.

Why do I need an account to purchase an item?
We keep all of your purchased items within your account. Not only will this guarantee delivery of your item, it also makes it very easy to update your themes when authors release updates.

Are the themes listed on Geckopixel reviewed?
Yes. All of the themes listed for sale go through an extensive review process by our team. This ensures the highest quality standards for our buyers.

Why did one of the items in my downloads disappear?
Theme authors retain the right to remove their items from Geckopixel at any point in time. When this occurs, these items will no longer be made available for download. Always make sure to download your purchased items right away.

Sellers

What is my earning potential?
You can earn 80% per sale.

Will you penalize me for my selling themes on other marketplaces?
NO! We pride ourselves on being a developer and designer friendly marketplace and we do not penalize you for listing themes on other marketplaces or your own websites. We offer the same competitive payments rates whether or not you sell exclusively with us.

How often will I get paid?
You will be paid out as soon as your combined earnings reach at least $25. Payments are issued on the 15th (or next business day) of each month and are based on previous months' sales.

How do I get paid?
All payouts through Paypal or Bank transfer listed in your account settings.

Do I retain the rights to the items I sell on Geckopixel
Of course! You retain 100% of the rights for the items you sell on Geckopixel. We are simply a marketplace and do not own any of the items listed on our site.

What are your submission guidelines?
Please visit our submission guidelines page.

Are sellers required to offer follow-up support to buyers?
Sellers are not required to offer additional support to buyers unless there is a technical flaw with the item. Having said that, offering additional support to buyers is a great way to maintain a positive relationship with your customers.